Mark Williams

Senior Systems Analyst

Featured Projects

Here are some of the key projects I've led or contributed to throughout my career. Each project demonstrates my commitment to delivering robust, scalable, and secure IT solutions.

Enterprise VDI Infrastructure Deployment

Led the design and implementation of a comprehensive VDI solution for 500+ healthcare workers, providing secure remote access to clinical applications with 99.9% uptime.

VMware Horizon ESXi 8.0 vCenter PureStorage Cisco UCS-X

Dynamic Environment Manager Implementation

Deployed DEM to manage user profiles and application settings across the virtual desktop environment, reducing login times by 40% and improving user experience.

VMware DEM Active Directory Group Policy PowerShell

Cloud Identity Migration

Migrated on-premises identity management to Azure Entra ID, implementing SSO and MFA for enhanced security and seamless user authentication across cloud and on-premises resources.

Microsoft Entra ID Azure AD Connect Conditional Access MFA

Backup and Disaster Recovery Solution

Implemented Rubrik RSC backup solution for critical healthcare systems, ensuring HIPAA compliance and achieving RPO of 15 minutes and RTO of 1 hour.

Rubrik RSC SLA Policies Replication Compliance Reporting

Performance Monitoring Dashboard

Deployed ControlUp for real-time monitoring of VDI environment, enabling proactive issue resolution and reducing helpdesk tickets by 35%.

ControlUp Real-time Analytics Automation Scripts Custom Triggers

Microsoft 365 Deployment

Orchestrated organization-wide Microsoft 365 rollout including Teams, SharePoint, and OneDrive, improving collaboration and productivity across departments.

Microsoft 365 Exchange Online SharePoint Teams OneDrive

Project Approach

My approach to projects follows industry best practices and ITIL framework principles:

  • Requirements Gathering: Thorough analysis of business needs and technical requirements before implementation
  • Risk Assessment: Comprehensive evaluation of potential risks and mitigation strategies
  • Phased Implementation: Structured rollout with pilot testing and gradual expansion
  • Documentation: Detailed documentation for maintenance, troubleshooting, and knowledge transfer
  • Continuous Improvement: Post-implementation reviews and optimization based on metrics and feedback