Mark Williams

Who I Am

I am a highly certified and detail-oriented IT Systems Analyst with over 6 years of progressive IT experience. My current focus is on enterprise-grade VDI (Virtual Desktop Infrastructure) and End-User Computing (EUC) environments. I am passionate about delivering reliable and efficient solutions, always seeking innovative ways to optimize performance and security within complex IT landscapes.

I thrive in fast-paced environments where problem-solving and strategic thinking are highly valued. My career has evolved from emergency communications to IT infrastructure management, giving me a unique perspective on the critical importance of reliable systems and effective communication.

What I Do

I specialize in designing, deploying, and supporting secure, high-performance virtual desktop environments, with a particular emphasis on critical operations within the healthcare sector. My comprehensive technical skillset enables me to create robust and scalable solutions tailored to meet specific business needs.

What Sets Me Apart

• Proven Success: Consistently delivering stable and scalable VDI solutions that exceed expectations and drive significant improvements in user experience and operational efficiency
• Excellent Communication: Enabling effective collaboration with both technical and non-technical teams, fostering strong relationships and facilitating seamless information exchange across diverse organizational levels
• Leadership & Automation: Taking a hands-on leadership approach with a strong focus on automation, ensuring maximum uptime, and leading teams to achieve optimal performance through proactive problem-solving and continuous improvement initiatives
• Security & Compliance: Proficient in Microsoft 365, Azure, and Entra ID, enabling secure identity and access management while ensuring data protection and compliance with industry best practices and regulatory requirements

Education

Western Governors University
Bachelor of Science in Information Technology

Community Involvement

Beyond my professional work, I serve as a Board Member for the Creston Iowa Airport Board, contributing to the development and oversight of our local aviation infrastructure.